FAQ

Our store caters to water sports enthusiasts worldwide, particularly kayakers and paddle boarders of all experience levels. Whether you’re a beginner looking for your first kayak or an experienced paddler seeking specialized gear, we’ve got you covered. Our customers range from recreational paddlers to adventure seekers exploring lakes, rivers, and coastal waters.

We specialize in high-quality water sports equipment with a focus on durability and performance. Our product range includes everything from inflatable kayaks (perfect for travelers) to specialized fishing gear and premium paddles. We particularly excel in offering versatile equipment suitable for various water conditions and adventure types.

Consider your primary use (recreation, fishing, touring), storage space (inflatable vs. hard-shell), and your experience level. Our NEW Inflatable Kayaks are great for beginners and travelers, while our Boats section offers more specialized options. Feel free to email our team for personalized recommendations!

Yes! Browse our Kayaks section where you’ll find packages that often include paddles, seats, and sometimes even storage solutions. For customized setups, you can mix and match from our Paddles, Seats Backrests, and Storage/Covers sections.

Kayaks are enclosed sitting vessels with paddles, ideal for longer excursions and rougher waters. Our Paddle Boards (SUP) are standing boards great for calm waters, fitness, and surfing-style activities. Check our SUP Gear section for complete packages.

We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure checkout. All transactions are encrypted for your security.

Absolutely! We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.

Orders process quickly (within 1-2 business days), so please email us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request before shipment.

We ship worldwide except to some remote areas and parts of Asia. Our carriers (DHL, FedEx, and EMS) provide reliable service to most countries where water sports are popular.

Choose between:
Standard Shipping ($12.95 via DHL/FedEx): 10-15 days with full tracking
Free Shipping (orders over $50 via EMS): 15-25 days (tracking available for most destinations)

We process orders in 1-2 business days. Then:
– Standard: 10-15 days after dispatch (often 7-10 days in NA/Europe)
– Free: 15-25 days after dispatch
During peak season (May-August), processing remains quick but carriers may experience slight delays.

International customers are responsible for any customs duties or taxes, which vary by country. We declare all packages at full value to comply with regulations. These fees aren’t included in our shipping costs.

We offer a 15-day return window from delivery date. Items must be unused and in original packaging. While we can’t refund original shipping costs (unless the error was ours), we’ll make the return process smooth for you.

Email us at [email protected] with your order number and reason for return. We’ll provide return instructions. For defective items, we may cover return shipping – just include photos of the issue.

Most manufacturers provide warranties – check individual product descriptions. We’re happy to assist with warranty claims; just contact our team with your purchase details.

Our Seattle-based team of paddling enthusiasts is ready to help! Email us at [email protected] for the quickest response. We typically reply within 24 hours on business days.

Kayaking Sale Store
2608 Elliot Avenue
Seattle, WA 98109
United States
(Note: This is our operational base; we don’t have a public retail storefront)