At Kayaking Sale Store, we’re as committed to your satisfaction as we are to your water adventures. If your kayaking gear doesn’t meet your expectations, we’ll make it right. Please review our straightforward return and exchange process below.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused, in its original packaging, and in the same condition you received it
  • Item must include all original tags and accessories
  • Proof of purchase is required
Note: For hygiene and safety reasons, the following items cannot be returned or exchanged:
  • Mesh and Bungee Cords (cut to size)
  • Replacement Parts that have been installed or used
  • Opened packages of Storage/Covers

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order
  2. Provide Details: Include your order number, the item(s) you wish to return/exchange, and the reason
  3. Receive Instructions: We’ll email you return authorization and shipping instructions within 2 business days
  4. Ship Your Return: Package the item securely and ship it to our Seattle warehouse (return shipping is at customer’s expense)
  5. Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance.

Refund Information

Once your return is received and inspected:

  • Refunds will be processed to your original payment method within 5-7 business days
  • Shipping costs are non-refundable (except in cases of our error)
  • For exchanges, we’ll ship your new item once the return is processed (additional shipping charges may apply)

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and cover return shipping costs

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Kayaking Sale Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

  • Item Name: [Product Name]
  • Reason for Return/Exchange: [Please specify]
  • Preferred Resolution: [Refund/Exchange for (specify product if exchanging)]

Please let me know the next steps to complete this process.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Contact Us

For any questions about our returns and exchanges policy:

Email: [email protected]
Mailing Address: 2608 Elliot Avenue, Seattle, US 98109

We appreciate your trust in Kayaking Sale Store for your water sports needs. Paddle on with confidence knowing we’ve got your back!