At Kayaking Sale Store, we’re committed to making your water adventures as smooth as possible, from the moment you place your order to when you’re out on the water. Below you’ll find all the details about our shipping and returns policies.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
- Standard Shipping: $12.95 via DHL or FedEx – Delivery in 10-15 business days after shipment
- Free Shipping: Available on orders over $50 via EMS – Delivery in 15-25 business days after shipment
Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian countries and remote areas.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal for your convenience.
Returns & Exchanges
We want you to be completely satisfied with your kayaking gear. If you’re not happy with your purchase, we offer a straightforward return and exchange process.
Our Return Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible:
- Item must be unused, in its original packaging, and in the same condition you received it
- Item must include all original tags and accessories
- Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Mesh and Bungee Cords (cut to size)
- Replacement Parts that have been installed or used
- Opened packages of Storage/Covers
How to Initiate a Return or Exchange
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order
- Provide Details: Include your order number, the item(s) you wish to return/exchange, and the reason
- Receive Instructions: We’ll email you return authorization and shipping instructions within 2 business days
- Ship Your Return: Package the item securely and ship it to our Seattle warehouse (return shipping is at customer’s expense)
- Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance.
Refund Information
Once your return is received and inspected:
- Refunds will be processed to your original payment method within 5-7 business days
- Shipping costs are non-refundable (except in cases of our error)
- For exchanges, we’ll ship your new item once the return is processed (additional shipping charges may apply)
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at [email protected]
- Include photos of the damage or defect
- We’ll arrange for a replacement or refund and cover return shipping costs
Return Request Template
To help expedite your return, you may use this template when contacting us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Kayaking Sale Store Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:
Item Name: [Product Name]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: [Refund/Exchange for (specify product if exchanging)]
Please let me know the next steps to complete this process.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – optional]Contact Us
For any questions about our shipping or returns policies:
- Email: [email protected]
- Mailing Address: 2608 Elliot Avenue, Seattle, US 98109
We appreciate your trust in Kayaking Sale Store for your water sports needs. Paddle on with confidence knowing we’ve got your back!